{"id":24761,"date":"2022-09-11T20:32:03","date_gmt":"2022-09-11T20:32:03","guid":{"rendered":"https:\/\/ahavaloves.com\/content\/?page_id=24761"},"modified":"2026-03-27T21:43:34","modified_gmt":"2026-03-27T21:43:34","slug":"privacy-policy-en","status":"publish","type":"page","link":"https:\/\/ahavaloves.com\/content\/privacy-policy-en\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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1. Introduction<\/h2>\n

We respect your privacy and are committed to protecting it through this Privacy Policy (\u201cPolicy\u201d).<\/p>\n

This Policy describes how Ahava Loves Inc. (\u201cAhava Loves\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) collects, uses, maintains, protects, and discloses your personal information when you use our website, mobile application, and related services (collectively, the \u201cServices\u201d).<\/p>\n

This Policy forms an integral part of our Terms & Conditions and should be read together with our Refund Policy.<\/p>\n

By accessing or using the Services, you agree to this Policy.<\/p>\n

2. Information We Collect<\/h2>\n

2.1 Information You Provide<\/h3>\n

We may collect:<\/p>\n

    \n
  • Account details (username, email, password)<\/li>\n
  • Contact information (email, phone number)<\/li>\n
  • Personal information (name, country of residence)<\/li>\n
  • Sensitive information (such as religion or beliefs), only with your explicit consent and solely for matchmaking purposes<\/li>\n
  • User-generated content (profiles, messages, images, feedback)<\/li>\n<\/ul>\n

    2.2 Automatically Collected Information<\/h3>\n

    When you use the Services, we may automatically collect:<\/p>\n

      \n
    • IP address and approximate location<\/li>\n
    • Device and browser information<\/li>\n
    • Usage data (pages visited, time spent, interactions)<\/li>\n<\/ul>\n

      This data is used for analytics, security, and service improvement.<\/p>\n

      3. Use of Personal Information<\/h2>\n

      We use your personal information to:<\/p>\n

        \n
      • Create and manage your account<\/li>\n
      • Provide and operate matchmaking and communication services<\/li>\n
      • Facilitate user interactions<\/li>\n
      • Process payments through third-party providers<\/li>\n
      • Improve and personalize user experience<\/li>\n
      • Communicate with you (support, updates, notifications)<\/li>\n
      • Enforce our Terms & Conditions and policies<\/li>\n
      • Detect and prevent fraud, abuse, or security issues<\/li>\n
      • Comply with legal obligations<\/li>\n<\/ul>\n

        Sensitive information is processed only with your explicit consent.<\/p>\n

        4. Legal Basis for Processing<\/h2>\n

        Where required by applicable law, we process your information based on:<\/p>\n

          \n
        • Your consent<\/li>\n
        • Performance of a contract<\/li>\n
        • Legal obligations<\/li>\n
        • Legitimate business interests<\/li>\n<\/ul>\n

          We comply with applicable laws including PIPEDA (Canada) and, where applicable, GDPR.<\/p>\n

          5. Payment Processing<\/h2>\n

          For paid Services, you may be required to provide payment information.<\/p>\n

          We use third-party payment processors:<\/p>\n

            \n
          • We do not store full credit card details<\/li>\n
          • Payments are transmitted via secure encrypted channels<\/li>\n
          • Payment processors comply with PCI-DSS standards<\/li>\n<\/ul>\n

            For Apple In-App Purchases:<\/p>\n

              \n
            • Payments and refunds are handled by Apple<\/li>\n
            • Users must contact Apple directly<\/li>\n<\/ul>\n

              (Please refer to our Refund Policy.)<\/p>\n

              6. No Guarantee of Results<\/h2>\n

              Payments are made solely for access to platform services and do not guarantee any specific outcomes, including:<\/p>\n

                \n
              • Matches<\/li>\n
              • Responses from other users<\/li>\n
              • Relationship success<\/li>\n<\/ul>\n

                Lack of results or engagement does not constitute grounds for a refund.<\/p>\n

                7. Disclosure of Information<\/h2>\n

                We may share your information with:<\/p>\n

                  \n
                • Service providers (hosting, analytics, payment processing)<\/li>\n
                • Payment processors<\/li>\n
                • Legal authorities when required by law<\/li>\n<\/ul>\n

                  We do not sell personal information.<\/p>\n

                  Third parties are required to maintain confidentiality.<\/p>\n

                  8. Data Retention<\/h2>\n

                  We retain personal information only as long as necessary to:<\/p>\n

                    \n
                  • Provide Services<\/li>\n
                  • Fulfill legal obligations<\/li>\n
                  • Resolve disputes<\/li>\n
                  • Enforce agreements<\/li>\n<\/ul>\n

                    Data may be anonymized after retention periods expire.<\/p>\n

                    9. Your Rights<\/h2>\n

                    Depending on your jurisdiction, you may have the right to:<\/p>\n

                      \n
                    • Access your personal information<\/li>\n
                    • Correct inaccurate data<\/li>\n
                    • Request deletion<\/li>\n
                    • Withdraw consent<\/li>\n
                    • Object to processing<\/li>\n
                    • Request data portability<\/li>\n<\/ul>\n

                      We may verify your identity before fulfilling requests.<\/p>\n

                      10. Data Security<\/h2>\n

                      We implement reasonable administrative, technical, and physical safeguards.<\/p>\n

                      However:<\/p>\n

                        \n
                      • No system is completely secure<\/li>\n
                      • You are responsible for protecting your credentials.<\/li>\n<\/ul>\n

                        11. Data Transfers<\/h2>\n

                        Your information may be processed in Canada or other jurisdictions.<\/p>\n

                        Where required, appropriate safeguards will be implemented.<\/p>\n

                        12. Children<\/h2>\n

                        The Services are not intended for individuals under 20 years of age.<\/p>\n

                        13. Cookies and Analytics<\/h2>\n

                        We use cookies and analytics tools to improve Services and user experience.<\/p>\n

                        You may control cookies through browser settings.<\/p>\n

                        14. Third-Party Links<\/h2>\n

                        We are not responsible for third-party websites or their privacy practices.<\/p>\n

                        15. Communications<\/h2>\n

                        We may send:<\/p>\n

                          \n
                        • Service-related communications<\/li>\n
                        • Marketing communications (with consent)<\/li>\n<\/ul>\n

                          You may unsubscribe at any time.<\/p>\n

                          16. Data Breach<\/h2>\n

                          In case of a data breach, we will:<\/p>\n

                            \n
                          • Investigate the issue<\/li>\n
                          • Take appropriate action<\/li>\n
                          • Notify users where required by law<\/li>\n<\/ul>\n

                            17. Changes to This Policy<\/h2>\n

                            We may update this Policy at any time.<\/p>\n

                            Continued use of the Services constitutes acceptance.<\/p>\n

                            18. Acceptance<\/h2>\n

                            By using the Services, you confirm that:<\/p>\n

                              \n
                            • You have read this Policy<\/li>\n
                            • You agree to its terms<\/li>\n<\/ul>\n

                              19. Contact Us<\/h2>\n

                              If you have any question, contact us:<\/p>

                              info@ahavaloves.com<\/p>\n

                              Last updated: March 25, 2026<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                              1. Introduction We respect your privacy and are committed to protecting it through this Privacy Policy (\u201cPolicy\u201d). This Policy describes how Ahava Loves Inc. (\u201cAhava Loves\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d)…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/pages\/24761"}],"collection":[{"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/comments?post=24761"}],"version-history":[{"count":74,"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/pages\/24761\/revisions"}],"predecessor-version":[{"id":28216,"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/pages\/24761\/revisions\/28216"}],"wp:attachment":[{"href":"https:\/\/ahavaloves.com\/content\/wp-json\/wp\/v2\/media?parent=24761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}